Terms and Conditions

Christina Musgrove Travel (CMT) is a member of AFTA and ATAS (The AFTA Travel Agency Accreditation Scheme) and an affiliate of Travel Partners.

Please read these Booking Conditions carefully as they apply to all bookings made through CMT. CMT acts as an agent on behalf of all of the suppliers used to make your bookings. These suppliers include but are not limited to airlines, tour and cruise operators, car hirers and accommodation providers.

When making bookings, you are entering into a contract with these suppliers and their terms and conditions that apply to your booking. Copies of those terms and conditions are available for you upon request.

All persons making the booking must be a minimum of 18 years of age and have the authority to make the booking on behalf of others in the party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.

Upon receipt of either the deposit or full payment, (whichever is applicable), a contract then exists between you and the supplier. It is then the responsibility of the supplier to provide you with what you have booked.

Spelling Of Names and Documentation

Please ensure that the spelling of all names is correct and match the details exactly as shown on your passport(s). It is your responsibility to advise us of the correct information at the time of booking, as you may incur substantial costs to amend details at a later stage if the information you supplied was incorrect.

Prices

Although every effort is made to ensure that the prices quoted to you are correct, CMT acts only as an agent and as such is reliant on information provided from the suppliers used. Should CMT become aware of any price increases on the balance of funds owed to suppliers, we will endeavour to give you the opportunity to pay the balance of your travel and therefore avoid the price increase. Should price increases be applied by suppliers without notice to CMT, these increases will be applied to the balance of your monies owed on your booking. All suppliers reserve the right to increase prices when currency fluctuations occur.

Airfare Conditions

All airlines are subject to strict conditions regarding amendment, cancellations and refunds. When making bookings, CMT will advise such conditions and ensure any airfares booked are in fact suitable for your needs.

Airline Schedules

Airlines have the right to change their schedules, often on short notice. Please ensure you always contact the airline on which you are booked to check the departure time of your scheduled flight.

Amendments

Whilst we acknowledge your travel plans may change and we are always happy to assist, these changes will come with a fee. We are subject to the fees imposed by suppliers in addition to our own service fees.

Cancellation Fees

If you cancel your booking, cancellation fees will be charged by both CMT and any suppliers used. These cancellation fees will depend on the conditions of the suppliers. CMT will not be able to provide a refund until such time as any funds have been received from suppliers.

Liability

CMT acts as an agent for suppliers and therefore accepts no liability for any loss or damage occasioned by the negligence of such suppliers. We accept no liability in respect of illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products.

Travel Insurance

CMT strongly recommends that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary.

Vaccinations

Vaccinations are required for certain destinations. Please contact your local doctor who will advise you on these requirements or visit the World Health Organization at the following site www.who.int

Payment by Credit Cards

Credit card surcharges may apply to payments made by credit card. If payment is made by credit card but the services are not provided by a third party provider of such travel services, you agree that you will not take steps to charge back your payment to CMT.

Passport and Visas

It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits. Please also ensure all children and infants have a valid passport. If your passport is due to expire within six months of your return arrival in Australia, then you should obtain a new passport. Should you be travelling on anything other than an Australian Passport, then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.

Privacy & Security

CMT collects personal information that is necessary to book your travel arrangements. Personal information includes, but is not limited to, name, physical address, email address, phone number, frequent flyer numbers, as well as credit card information. CMT is committed to your privacy and security and take steps to secure your personal and financial information. Your private information is private and therefore we endeavour to keep your details secure and private.

We do not sell or rent any of our clients’ personal information to third parties. At no time will we ever request your credit card information, password or other identification in an unsecure or unsolicited email or telephone communication. If you receive this type of request, it is not coming from us.

We will also use the information you provide to send you other offers from, and information about CMT. If you do not want to receive such offers and information please let us know.

We may change or supplement this Privacy Policy from time to time, as necessary, by posting a revised version of our Privacy Policy on our website. The revised version becomes effective upon posting on our website. If you have any questions concerning our Privacy Policy or our privacy practices, you can contact us by writing to us at: 16 Park Road, Naremburn NSW 2065

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